Generic talking-head testimonials don't convert demanding Surabaya prospects — Tanggulangin leather UMKM, Tunjungan fashion brands, Rungkut/SIER MNC manufacturers, RS Premier healthcare, and ITS-Unair alumni-track edtech need cinematic customer stories. Fotofusi Surabaya team works from Pakuwon studio + Tunjungan CBD + Gubeng campus + Rungkut B2B with cinematic interview lighting, multi-camera, and multi-format export. From Rp 2.8M, secure escrow.
About Fotofusi Cinematic Customer Testimonial Video Surabaya
Fotofusi Surabaya is a cinematic customer testimonial video brand built for the Kota Pahlawan ecosystem — D2C UMKM Tanggulangin leather, Tunjungan denim fashion, Surabaya signature culinary brands, MNC manufacturers in Rungkut/SIER, Gresik petrochemical players, RS dr. Soetomo / RS Premier Surabaya / RS Adi Husada Pakuwon healthcare, ITS-Unair-Ubaya-UK Petra-UC alumni edtech, plus SaaS startups in the Pakuwon City tech ecosystem. A customer testimonial that works in the Surabaya market isn't a customer sitting stiff in a bare chair — it needs cinematic interview lighting (3-point softbox with key fill and rim), multi-camera angles (master wide + tight close-up + B-roll handheld), B-roll product/location that contextualizes claims, and an optional voice-over for narrative arc. For high-consideration B2B Rungkut/SIER prospects or RS Premier healthcare, cinematic testimonial video is the most powerful social proof available.
What sets Surabaya apart: our team uses a signature 'warm urban brass' LUT that captures Surabaya's tropical warm sunlight (not cold-toned generic) — a color grade that flatters Indonesian customer faces and matches Surabaya's industrial-yet-warm brand mood. Standard interview setup: Pakuwon area studio (premium climate-controlled space for high-profile customers), Tunjungan CBD heritage (for fashion-lifestyle brands), Gubeng campus (for ITS-Unair-Ubaya alumni testimonials), or on-location at Rungkut/SIER factories + Gresik petrochemical plants when B2B testimonials need authentic factory context. The team has handled 124+ customer testimonial projects nationally, with Surabaya-specific portfolios covering Tanggulangin leather UMKMs, Unilever-Sampoerna-Maspion-Wings MNC corporates, and ITS-Unair corporate alumni testimonials.
Default multi-format output: hero customer story 2-3 minutes (16:9 landscape for landing page hero, B2B sales deck, conference at Hotel Majapahit / Shangri-La / JW Marriott Pakuwon), short cuts 30-60 seconds (9:16 vertical for Instagram Reels / TikTok / LinkedIn mobile, 1:1 square for Instagram feed / WhatsApp brand story), plus quote graphics extracted from best moments (great for static posts or case study PDFs aimed at Singapore-Malaysia buyers exploring Surabaya factory tours). Music license-cleared by default — no copyright strikes on YouTube Ads or LinkedIn Sponsored. English subtitle available for MNC corporates (English-speaking buyers from China, Singapore, Australia) plus Mandarin subtitle for Surabaya's Tionghoa community — Kya-Kya / Pakuwon City / Pasar Atom Hokkien-speaking entrepreneurs who dominate Surabaya's CBD commercial landscape.
Payment goes through Fotofusi escrow — funds held until brand approves. Because the team is already based in Surabaya (Tunjungan-Embong Malang-Wonokromo CBD), in-city transportation is included for shoots across 9 Greater Surabaya zones: Tunjungan CBD, Pakuwon City premium, Mayjen Sungkono luxury, Gubeng campus, Sukolilo ITS, Rungkut SIER industrial, Sidoarjo-Gresik regency, Kya-Kya Chinatown, and Wonokromo-Darmo premium urban. For the Eksklusif package, multi-week projects systematize 10+ customer testimonials — exactly the material a Rungkut/SIER MNC or RS Premier healthcare group needs for a consistent-style case study library.
3-point softbox + key fill + rim, multi-camera (master wide + tight close-up), signature 'warm urban brass' LUT for Surabaya. Not generic ring-light — cinematic grade.
Premium Pakuwon studio for high-profile customers, or on-location at Rungkut/SIER factories / Gresik petrochemical plants for authentic B2B factory context.
16:9 landscape (landing page + sales deck), 9:16 vertical (Reels + TikTok + LinkedIn mobile), 1:1 square (IG feed + WA story). 1 interview = full multi-channel asset set.
Mandarin subtitle for Surabaya's Tionghoa customers at Kya-Kya / Pakuwon City. English subtitle for MNC Rungkut/SIER corporate buyers from Singapore-Malaysia-Australia.
Packages & Pricing
Four packages by customer story count. Pricing reflects Surabaya tier-1 adjustment vs national baseline. 15% discount for brands launching a full case study library (10+ customers in 1 contract). Custom pricing available for multi-city Greater Surabaya shoots (Sidoarjo + Gresik + Bangkalan Madura).
Single Surabaya customer story, cinematic
From
Rp 2.800.000
Best for: Surabaya UMKM brands or small businesses launching their first customer testimonial — Tanggulangin leather UMKMs, Pasar Genteng culinary, Tunjungan boutique fashion. Single narrator, half-day shoot at a simple studio or on customer location.
CHOOSE THISMost popular Surabaya — multi-customer story for growing brands
From
Rp 5.600.000
Best for: Growing Surabaya brands scaling customer story content — Tunjungan denim fashion, Surabaya signature culinary, premium Pakuwon clinical healthcare, Pakuwon City SaaS startups. 2-3 narrators in 1 shoot day (diverse industries/use cases), output for 1-2 months of content batch.
CHOOSE THIS5 Surabaya customer stories cinematic-grade with voice-over option
From
Rp 11.200.000
Best for: Established Surabaya brands launching comprehensive case study campaigns — MNC manufacturers Rungkut/SIER (Unilever, P&G, Sampoerna, Maspion, Wings), Gresik petrochemical, RS Premier Surabaya / RS Adi Husada Pakuwon healthcare, ITS-Unair-Ubaya-UK Petra edtech alumni. 5 customers from diverse segments, magazine-grade output with story arc.
CHOOSE THISFull case study library for Surabaya MNC + premium healthcare
From
Rp 21.000.000
Best for: Major Surabaya brands launching a comprehensive customer story library — MNC manufacturers Rungkut/SIER for Coupa/Ariba procurement, multi-branch RS Premier hospital groups, or corporate university ITS-Unair alumni testimonials at corporate level. 10+ customers across multi-city multi-industry, systematic 4-8 week project with central Fotofusi Surabaya coordination.
CHOOSE THIS* Package prices reflect Surabaya city baseline with a 1.4× adjustment vs tier-2 cities — reflecting cost-of-living + B2B demand from Rungkut/SIER MNC + Gresik petrochemical + Tionghoa-Surabaya luxury wedding volume. For multi-city Greater Surabaya shoots (Sidoarjo Tanggulangin + Gresik industrial + Bangkalan Madura via Suramadu), travel cost is transparent and agreed upfront. For customers in other cities (Jakarta, Bali, Yogyakarta, Malang, Solo), team assigned per city — central coordination with zero customer travel cost to Surabaya.
Not sure which package? Chat WA with Fotofusi team →
What You Get
Far more than just 1 video. Every package includes ready-to-use deliverables for the full Surabaya brand conversion funnel — from landing page to Rungkut/SIER B2B sales deck.
1.5-3 minute cinematic video with signature Surabaya 'warm urban brass' LUT — perfect for brand landing page hero, MNC Rungkut sales deck presentation, or conference showcase at Hotel Majapahit / Shangri-La / JW Marriott Pakuwon.
30-60 second short versions of best moments — 9:16 vertical for Instagram Reels + TikTok + LinkedIn mobile, 1:1 square for IG feed + WhatsApp brand story. Multiple cuts per customer for Surabaya campaign A/B testing.
Best customer quotes designed as static graphics — perfect for Surabaya brand Instagram feed, LinkedIn carousel for B2B Rungkut/SIER, email signature, or case study PDF embed for Singapore-Malaysia-Australia buyers exploring factory tours.
Mandarin subtitle for Surabaya's Tionghoa customers at Kya-Kya / Pakuwon City / Pasar Atom — essential for brands serving the Hokkien-speaking community. English subtitle for MNC Rungkut/SIER corporates or RS Premier healthcare serving expats/foreign buyers.
Photo + transcript + quote per customer in PDF-ready format. Surabaya brand marketing teams can assemble these into sales-enablement case study sheets for MNC procurement, or investor pitch decks for Pakuwon City tech SaaS startups.
4-12 minute reel weaving multiple customer stories with story arc + narrator voice-over (VO talent Indonesian / English / Mandarin) — perfect for annual brand hero video or MNC corporate sales kickoff Rungkut/SIER.
Different color tone, alternative cut, or different quote selection? Minor revisions are free until the Surabaya brand signs off. Fotofusi treats customer testimonial as a conversion-driving asset, not a generic vendor shoot.
Process
Professional workflow from customer outreach to final delivery in Surabaya. Team familiar handling high-profile MNC Rungkut/SIER, RS Premier healthcare, and ITS-Unair-Ubaya alumni customers volunteering their time.
Message Fotofusi Surabaya admin via WhatsApp. Share: brand industry (D2C Tanggulangin UMKM / Tunjungan fashion / Rungkut MNC / RS healthcare / ITS-Unair edtech), target video audience (B2B procurement? consumer purchase? alumni recruiter?), target customer count, customer cities (Surabaya / Sidoarjo / Gresik / other cities), and goal output (brand landing page? MNC sales deck? case study PDF for foreign buyers?).
Quality team picks a Surabaya customer-story specialist videographer — matched to industry (B2B factory tour SIER needs crew familiar with manufacturing safety standards, healthcare needs hospital-etiquette aware crew, wedding-related Tionghoa testimonials need Mandarin-aware crew). Sample reel from similar projects sent for brand review.
Agreed? Transfer 30% deposit to Fotofusi escrow. Brand provides customer list + intro email. Fotofusi Surabaya team supports customer scheduling — we follow up to confirm shoot slots, send digital consent forms, and provide briefing documents (including wardrobe code: solid-color shirt + natural makeup, plus notes if a customer prefers Mandarin-conversational interview).
T-3 before each customer shoot: research customer background (LinkedIn for corporate, brand story for D2C, alumni profile for ITS-Unair), develop tailored question guide, coordinate logistics (Pakuwon studio / Tunjungan CBD / on-location Rungkut SIER factory / Gresik petrochemical / campus). Brand approves question guide before shoot.
Team arrives at customer location / studio with compact equipment + cinematic lighting setup (3-point softbox + key fill + rim) + multi-camera (master wide + tight close-up + B-roll handheld). 45-60 minute interview with professional yet warm tone — Indonesian / English / Mandarin per customer preference. B-roll captures customer doing their work, using product, at SIER factory, or at RS Premier clinic. Remaining 70% transferred.
Editing with signature 'warm urban brass' Surabaya LUT + sound design + license-cleared music + Indonesian/English/Mandarin subtitles per package. Multi-asset export per customer: 16:9 hero + 9:16 vertical + 1:1 square + quote graphics + case study PDF. Delivery in 10-14 days per package via Google Drive. Brand approval, escrow released.
Why Choose Fotofusi
Customer story video is a conversion-driving asset — Fotofusi Surabaya treats it as sales-enabling production for the Kota Pahlawan brand ecosystem, not a generic vendor shoot.
Surabaya-specific 'warm urban brass' LUT for tropical-industrial mood, 3-point softbox + key fill + rim, multi-camera master + tight. Visuals that flatter Indonesian customer faces and match Surabaya's industrial-yet-warm brand mood.
Team trained in manufacturing safety standards — helmet, safety shoes, fluorescent vest for shoots at Rungkut/SIER factories (Unilever, Sampoerna, Maspion, Wings) or Gresik petrochemical (Petrokimia, Semen Gresik/SIG). Procurement-friendly invoicing (Coupa/Ariba/SAP/Oracle Fusion).
The Tionghoa-Surabaya community at Kya-Kya / Pakuwon City / Pasar Atom dominates the CBD market. Our crew understands Tionghoa interview etiquette (Hokkien-conversational warm-up) with Mandarin subtitle default for customers who prefer Mandarin viewing.
Premium Pakuwon studio for high-profile customers (climate control + privacy + premium parking), or on-location at Tunjungan CBD heritage / Gubeng campus / Rungkut SIER factory / RS Premier matched to authentic customer context.
1 customer interview = 16:9 hero + 9:16 vertical + 1:1 square + quote graphics + case study PDF + Mandarin/English subtitle. Maximize asset library from a single shoot — efficient for Surabaya brand marketing budgets.
Payments held until brand satisfied. For MNC Surabaya customer testimonial investment that directly impacts procurement decisions or D2C conversion rate, mitigating quality risk is critical.
Testimonials
Hartono Susilo
Owner, UMKM Leather Tanggulangin · Sidoarjo · April 2026
“Our UMKM in Tanggulangin Sidoarjo makes handmade leather bags going back to grandfather's generation (1939 tradition). Used Fotofusi Surabaya Standard package for testimonials from 3 loyal customers — a Jakarta reseller buyer who restocks monthly, an executive end-customer who gifts to bosses, and a Singapore buyer who resells through her boutique. They set up the studio at our workshop directly (B-roll of stitching process = killer footage). Hero video runs on our landing page, and repeat-buyer conversion jumped meaningfully once prospect customers could see real stories from other buyers.”
FAQ
13 common questions from wedding photography clients in Jogja.
Basic package starts at Rp 2,800,000 (half day, 1 narrator). Most popular Standard at Rp 5,600,000 (full day, 2-3 narrators). Premium Rp 11,200,000 (multi-day, 5 narrators + compilation reel + voice-over option). Eksklusif Rp 21,000,000 (multi-week project 10+ narrators, 15% discount vs individual). Pricing includes Surabaya tier-1 adjustment (1.4× vs tier-2 baseline) — reflecting cost-of-living + B2B demand from Rungkut/SIER MNC + Tionghoa-Surabaya luxury wedding volume. Multi-city Greater Surabaya travel costs agreed upfront.
Default setup: 3-point softbox lighting (key light on customer face, fill light to reduce shadow, rim light to separate from background), multi-camera (16:9 master wide + tight close-up of face for emotional moments), plus B-roll handheld for dynamic angles. Our signature 'warm urban brass' LUT is color-graded specifically for Surabaya's tropical warm sunlight — flattering for Indonesian customer faces and matching the city's industrial-yet-warm brand mood. Not a generic flattening ring-light — this is cinematic grade.
Both, depending on customer context. Our Pakuwon area studio is for high-profile customers who need climate control + privacy + parking. On-location at Rungkut/SIER factories (Unilever, P&G, Sampoerna PMI, Maspion, Wings, Garudafood) or Gresik petrochemical (Petrokimia, Semen Gresik/SIG, Wilmar) provides authentic factory context that's powerful for B2B testimonials — but requires company management permits + safety briefing (helmet, safety shoes, fluorescent vest). Fotofusi team familiar with MNC manufacturing safety SOPs.
Absolutely. Basic package at Rp 2,800,000 fits Tanggulangin leather UMKMs, Tunjungan boutique fashion brands, or D2C Surabaya signature culinary. Single narrator, half-day shoot — can happen at the UMKM workshop directly (B-roll of leather stitching = authentic killer footage for Tanggulangin), at the Tunjungan boutique, or in the brand's kitchen. Hero video 1.5-2 minutes + short social media cut — ready to use for Tokopedia/Shopee landing pages or brand Instagram.
Fotofusi Surabaya offers official PT invoicing (PPh 23 / PPN compliant) for vendor management via Coupa / Ariba / SAP / Oracle Fusion — procurement-friendly for MNC Unilever, P&G, Sampoerna PMI, Maspion, Wings, Garudafood, Petrokimia Gresik, Semen Gresik (SIG), Wilmar Nabati. Our NPWP is valid, we're PKP-registered, and we support PO upload via MNC vendor procurement portals. NDA before project start is also supported.
Yes, and we respect healthcare customer privacy deeply. Options: (1) Silhouette or back-shot for customers preferring face-hidden, (2) Voice modifier for customers concerned about recognizable audio, (3) Role title only (e.g., 'RS Premier Spine Surgery Patient' without name), (4) Tight crop on hand gesture only. During pre-shoot briefing we align with brand + customer preference. Familiar with clinical etiquette at RS dr. Soetomo, RS Premier Surabaya, and RS Adi Husada Pakuwon.
Yes. Fotofusi Surabaya crew familiar with Tionghoa-Surabaya etiquette — some narrators are Hokkien-conversational warm-up (Hokkien dialect dominates the Tionghoa-Surabaya community). Formal interviews can happen in Indonesian / Mandarin per customer preference. Mandarin subtitle is default for Standard package and above — essential for brands targeting Tionghoa-Surabaya customers at Pasar Atom textile wholesale, Pakuwon City premium, or Tiongkok-Singapore buyers reselling in the regional market.
Very familiar. Team has handled high-volume graduation shoots at ITS Sukolilo (3-4× per year, thousands of graduates), Unair Dharmawangsa A-B-C Mulyorejo, Ubaya Tenggilis, UK Petra Siwalankerto, and Universitas Ciputra Citraland. For alumni testimonials, we can shoot at campus (iconic building backdrop = authentic) or at the alumnus's current office. Familiar with academic + corporate etiquette for career-track alumni testimonials now placed at MNC, banking, startups, or professional services.
This package is SPECIFIC to customer testimonial (customers of a brand) — not event testimonial or alumni reunion testimonial. Different SOP: (1) Customer outreach support — Fotofusi follows up customer scheduling + sends consent form, (2) Interview technique for authentic conversion-friendly quotes (not generic praise), (3) B-roll context capture of customer using product / authentic location, (4) Multi-format output 16:9/9:16/1:1 default for multi-channel sales funnel, (5) Optional Mandarin/English subtitle for brands serving multi-language customers.
Yes, Fotofusi covers 167+ cities nationally. We assign videographer from the customer's city (not from Surabaya) so customers don't need to travel to Surabaya HQ. Central coordination by Fotofusi Surabaya team — quality control, style consistency via the 'warm urban brass' LUT, and deliverable timeline. For multi-city Eksklusif (e.g., customers in Surabaya + Jakarta + Bali + Singapore MNC branch), travel costs are transparent and agreed upfront with PT-compliant invoicing for procurement.
Basic & Standard packages: 10 working days per video. Premium: 14 working days (5 videos + compilation reel + voice-over). Eksklusif: rolling delivery per customer (10-14 days per batch) plus master compilation at project end. For rush deadlines (Surabaya brand campaign launches or MNC Q1/Q3 sales kickoffs), rush 7-10 days is available with rush fee. Multi-format export 16:9/9:16/1:1 + multilingual subtitles are all included in the standard timeline.
Fotofusi team is based in Surabaya at Tunjungan-Embong Malang-Wonokromo CBD. Transportation is free for shoots in 9 Surabaya zones: Tunjungan CBD, Pakuwon City, Mayjen Sungkono, Gubeng campus, Sukolilo ITS, Rungkut SIER, Wonokromo-Darmo, Kya-Kya Chinatown, and North Surabaya. For Greater Surabaya (Sidoarjo Tanggulangin / Gresik industrial / Bangkalan via Suramadu / Malang-Batu day-trip 2 hours / Probolinggo Bromo day-trip 4 hours), travel costs are transparent and agreed upfront — typically included in Premium-and-above packages for multi-customer cross-area shoots.
30% deposit goes to Fotofusi's account (not directly to the team). Remaining 70% paid on first shoot day. All funds held by Fotofusi until brand approves. Team paid only after brand approval. For Eksklusif Surabaya MNC projects, milestone billing per customer batch (e.g., after customers #1-3 approved → batch 1 release, #4-6 approved → batch 2, #7-10 final batch). PT-compliant invoicing for Coupa/Ariba/SAP MNC procurement.
Service Areas
Fotofusi Surabaya team is based in Tunjungan-Embong Malang-Wonokromo CBD. Premium Pakuwon studio shoot or on-location across the Kota Pahlawan brand ecosystem — from Tanggulangin UMKM to Rungkut/SIER MNC manufacturing + Gresik petrochemical:
Shoot location for Tunjungan denim fashion brands, vintage retro cafe heritage strip, corporate customers at CBD hotels (Sheraton, Pullman, DoubleTree, Hotel Majapahit heritage 1910). Default base for Fotofusi Surabaya team.
MNC corporate customers + e-commerce warehouse (Shangri-La, Vasa, Wyndham, Java Paragon, Ciputra World convention). Shoot location for large-scale luxury brand + investor pitch backdrop.
Premium Pakuwon area studio, SaaS startup tech ecosystem customers, premium clinical healthcare, JW Marriott + Pakuwon Imperial Ballroom + Universitas Ciputra. High-profile shoot location requiring privacy + parking.
Family brand customers from premium residential, Darmo heritage UMKM, Marvell City + Royal Plaza convention, Taman Bungkul green space. Shoot location for premium urban heritage brands.
Universitas Airlangga alumni testimonials (Unair Dharmawangsa A-B medical/economics/law + Mulyorejo C), RS dr. Soetomo customers, Hotel Santika Premiere Gubeng + Grand Mercure Surabaya City. Alumni & healthcare shoot location.
ITS Sukolilo alumni testimonials (Institut Teknologi Sepuluh Nopember — very high graduation volume 3-4× per year), Politeknik Elektronika (PENS), East Surabaya family customers, Pantai Kenjeran scenic backdrop. Edtech & STEM alumni shoot location.
MNC manufacturing corporate customers — Unilever Indonesia, Sampoerna (PMI affiliate), Maspion, Wings, Garudafood, P&G. Plus Universitas Surabaya (Ubaya Tenggilis), UK Petra Siwalankerto. B2B factory tour authentic context shoot location.
Tionghoa-Surabaya customers at Kya-Kya Kembang Jepun + Pasar Atom textile wholesale + Masjid Cheng Hoo + House of Sampoerna heritage colonial + Tugu Pahlawan + Pelabuhan Tanjung Perak. Mandarin-conversational interview + heritage backdrop shoot location.
Tanggulangin leather handmade UMKM since 1939 (authentic workshop B-roll), Gresik industrial estates (Petrokimia, Semen Gresik/SIG, Wilmar Nabati), Bandara Juanda pickup for out-of-town clients, Suramadu access for Madura Island customers. Travel cost transparent and agreed upfront.
Explore More
Beyond this service, the Fotofusi team is ready to handle various other photography & video needs — all by verified local crew.
