Cinematic Customer
Testimonial Video Indonesia

Basic package starts at Rp 2,000,000 (half day, 1 narrator). Most popular Standard at Rp 4,000,000 (full day, 2-3 narrators). Premium Rp 8,000,000 (multi-day, 5 narrators + compilation reel). Eksklusif Rp 15,000,000 (multi-week project 10+ narrators, 15% discount vs individual). Pricing reflects tier-2 cities. For Jakarta, Bali, Surabaya, Bandung, expect a 20–25% adjustment.

Fotofusi has customer-story specialist videographers in 167+ cities across Indonesia. B2B & consumer brand hubs: Jakarta (SCBD, BSD, Senopati), Bandung (creative agency), Surabaya (industrial), Yogyakarta (tech & creative), Bali (digital nomad expat), Medan, Makassar. For customers in tier-2/tier-3 cities, team deploys from nearest cities.

Fotofusi team trained in interview techniques to warm up shy customers. We start with light conversation before camera rolls, give water breaks if needed, and let customers redo answers if not satisfied. Goal: customer feels comfortable, so resulting quotes are authentic and emotional, not stiff.

Yes. For privacy-concerned industries (legal, finance, healthcare), customers can be anonymized: back-shot or silhouette photos, voice modified, or just role title used (e.g., 'CEO of Tech Startup in Jakarta'). During pre-shoot briefing, we align with brand + customer preferences.

Yes, this is included in the workflow. Brand just provides customer list + intro email/message. Fotofusi team follows up for shoot scheduling, sends digital consent forms, and briefs customers on shoot logistics. Saves HR/marketing team time.

Basic & Standard packages: 10 working days per video. Premium: 14 working days (5 videos). Eksklusif: rolling delivery per customer (10-14 days) plus master compilation at project end. For rush deadlines (campaign launch or sales kickoff), rush 7-10 days available with rush fee.

This package is SPECIFICALLY for customer testimonial (customers from a brand). Different from regular cinematic testimonial video which is more for event testimonial (events, alumni, etc.). Customer testimonial uses different SOP: customer outreach support, interview technique for authentic quote, B-roll context capture, and output used for sales funnel.

Fotofusi assigns videographer from customer's city (not brand's city). Customer doesn't need to travel to brand HQ — our team comes to customer's office/home/favorite location. Saves customer time, supports customer willingness to participate, and brand saves customer travel costs.

Premium package and above: includes 4-12 minute compilation reel weaving multiple customer stories with narrative arc. Basic & Standard packages: hero video per customer (individual). Compilation reel can be add-on for Standard package.

Because Fotofusi assigns videographers from customer's city, in-city transportation is included. For customers at remote locations (>30 km from nearest city), transparent transport fees at actual. Multi-city project (Premium-Eksklusif): cross-city travel agreed upfront in contract.

Yes. For brands with content marketing strategy including monthly customer stories, we have retainers with 15-20% discount bundling 3-6 months. Great for SaaS scaling customer base or service brands periodically launching new verticals.

30% deposit goes to Fotofusi's account (not directly to the team). Remaining 70% paid on first shoot day. All funds held by Fotofusi until brand approves results. Team is paid only after brand approval. For Eksklusif projects, milestone billing per customer batch (e.g., after customers #1-3, #4-6, #7-10).

Minor revision guarantee (color tone, alternative cut, different quote selection) is free until brand signs off. Because payment is held in escrow, funds are only released after approval. For major disagreements (interview tone or B-roll narrative differs from brief), the Fotofusi quality team mediates and can arrange reshoots with customer if possible.